Refund policy

REFUND POLICY

At Lumé, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

• Returns: We accept return requests within 14 days of delivery. Items must be unused, unopened, and in their original packaging.
• Refunds: Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.
• Non-returnable items: For hygiene reasons, opened skincare, beauty, and wellness products cannot be returned.
• Damaged or incorrect items: If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery with a photo and we'll make it right immediately.
• How to start a return: Email us at support@healthybeauty.store with your order number and reason for return.

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